Updates

We are working differently to protect the wellbeing of our workforce at this time.

Update 25/05/2020 - Staying Covid Secure

As per Government guidelines, Lan Control Systems has taken steps to protect our workforce from Covid-19. For a copy of our Five Steps statement, please email john.blackgrove@ffeuk.com

At this time, all precautions detailed in the previous updates below are still in place.


Update 27/03/2020

Last week we wrote to you setting out the measures we are taking to ensure we act responsibly and maintain Nimbus services for our customers, staff and suppliers at this unprecedented time. We would like to assure you that our primary concern remains the safety, wellbeing and protection of our customers, staff and suppliers, and we will continue to evolve our plans as the situation develops.

We would like to inform you that, as of Wednesday 1st April, our business will be observing a four day working week, and from that time we will only be able to provide customer support via email and through our ticketing system. Although we are working with our staff to ensure we continue to be available to support our customers every weekday, we ask for your understanding at this time if our response times are a little slower than normal.

Below is outlined our present state and any expected disruption:

Availability of services

Subject to continuing services of third-party providers, we do not expect there to be any impact to the availability of any Nimbus services. Our apps and the Nimbus portal are expected to maintain normal service levels, and we are working to ensure there will be no impact to our ability to develop and deliver new features and improvements to our customers. You should expect to see new features being released as normal.

Technical support

Due to the changes to our working practices, we are unable to accept technical support requests over the phone at this time. If you need assistance, raise a ticket via support.lancontrolsystems.com or email support@lancontrolsystems.com and one of our team will get back to you.

Sales, demonstrations and training

As advised by UK Government, all staff who can do so have been instructed to stay at home. During this time, all customer interactions and meetings will take place via Zoom, email and phone until further notice.

Availability of stock

We are working closely with all our suppliers to ensure that stock continues to be available to our customers. At present, we do not expect issues in our supply chain for hardware orders. However, we will keep you apprised of any impacts to this as the situation unfolds.

Shipment of orders

We are currently working to ensure that shipments continue to be delivered to our customers within our standard lead times. However, there may be some disruption that is out of our control and we therefore advise that you place new Nimbus orders in sufficient time with that in mind. Our shipment team is working Monday-Thursday, should you need to contact us about an order, please email orders@lancontrolsystems.com and someone will be in touch.

Accounts queries

Our accounts team will be fully operational Monday-Thursday in line with the rest of the business. If you require assistance from the accounts team, they can be contacted by emailing accounts@lancontrolsystems.com.

We hope this information has been helpful. We are doing all we can to maintain normal business throughout these exceptional circumstances. We will continue to email you with any further updates and all new bulletins will be published on this page and via our social media channels.


Update 18/03/2020

In light of the recent COVID-19 outbreak, we are conscious more than ever of our responsibility to protect, reassure and act responsibly for our customers, staff and suppliers.

In line with UK Government guidance, we are continuing to operate as usual and are acting upon information from the UK Government and Public Health England, amongst others. Our primary concern remains the safety, wellbeing and protection of our customers, staff and suppliers, and we will continue to evolve our plans as the situation develops.

We do not anticipate major disruption to our operation as a business during the COVID-19 outbreak. However, it is prudent to expect some disruption, as outlined below:

Availability of services

Subject to continuing services of third-party providers, we do not expect there to be any impact to the availability of any Nimbus services. Our apps and the Nimbus portal are expected to maintain normal service levels, and we are working to ensure there will be no impact to our ability to develop and deliver new features and improvements to our customers. You should expect to see new features being released as normal.

Sales, demonstrations and training

We are structuring our customer interactions to reinforce social distancing policies, as currently advised by UK Government. We plan to stop all non-essential business travel and take increasing advantage of Zoom, email, phone and other technologies for our valued customer meetings.

Technical support

Our technical support remains open, with both our online ticketing system and phone lines fully functioning, and we do not anticipate this will change throughout the COVID-19 outbreak. If you require technical support you can either log a ticket via support.lancontrolsystems.com or by emailing support@lancontrolsystems.com as usual.

Although unlikely, we may in future need to limit or otherwise adjust our phone support facility. If this does occur, we anticipate our ticketing system will remain up and running as normal. We will keep monitoring on the situation and will provide updates as appropriate.

We’re migrating our office staff towards working from home from this week, so whilst the majority of support queries should be unimpacted, there will be some limitations to our capabilities during this outbreak: as of the end of this week we will be unable to process RMAs or take deliveries to our offices in Nottingham. Our support team will liaise with you regarding alternatives on a case by case basis. Please rest assured that we are, as always, working to ensure that we respond to your queries as effectively and quickly as possible.

Availability of stock

We are working closely with all our suppliers to ensure that stock continues to be available to our customers. At present, we do not expect any issues in our supply chain for hardware orders. However, we will keep you apprised of any impacts to this as the situation unfolds.

Shipment of orders

We are currently working to ensure that shipments continue to be delivered to our customers within our standard lead times. However, there may be some disruption that is out of our control and we therefore advise that you place new Nimbus orders in sufficient time with that in mind.

We hope that this information has been helpful. We are doing all that we can to maintain normal business throughout these exceptional circumstances. This page will be updated with any further information, along with our social media channels.

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